Reviews

I was taken care of well

Excellent service

I called in frantic the afternoon my Yukon tore up. It was closing time but Brandy took my call and I told her what was going on. She told me to be sure not to crank it back up have it towed to the dealership and tell the driver to park it in back on the hill that way the guys could just roll it into the shop the next day without cranking it. Brandy reassured me that everything would be okay and she would put everything in the notes to be sure it was not cranked and the shop would know how to handle my car the next day. The next morning I got a phone call from Peggy and the first thing she said was good morning Mrs. Baird just letting you know we have your car in and I see all you need it an oil change. I panicked and told her NO.. we had just had the oil changed by the shop not even a month ago and it was brought in as an emergency situation last night and I was told not to even crank it. She said Ohh let me tell my guy to stop he’s already started to change the oil, which meant it had been cranked and pulled in the shop. I then told her Brandy had put everything in the notes and asked did they not read them. Brandy later called me and I told her everything that happened, she reassured me she would follow up on why the notes were not followed and get back to me. Brandy got everything taken care of and went above and beyond to make sure everything was taken care of with my Yukon and handled correctly. She even helped get me into a loaner car and have the one that I rented from Enterprise immediately returned since it was not a safe reliable rental. Brandy made my husband and I feel like we were not just a everyday customer but she went above and beyond to make sure we were completely satisfied with how the shop was handling our car, and made sure we were taken care of as well.We will definitely be life long customers of Jim Hardman and look forward to many more years with having your company handling all of our vehicle needs. Thank you so much Brandy for your wonderful customer service!

Good

The buying experience and sales are the key factors that influence the purchase of my new vehicle

When my 6.2L engine failed I got the best service I could expect. Peggy in the Service Dept. handled my engine replacement with great professionalism. She and the service tech ordered the new engine immediately after the failure diagnosis. Peggy arranged for a rental for the entire time it took to get the new engine and get it installed so I had something to drive. While I was disappointed in General Motors that the engine failed, I could not have received any better service from the Jim Hardman dealership Service Department.

Dennis was fantastic in presenting the vehicle and meeting my price. I also received a great deal on my trade-in.

The service is always great!

From the moment I called to driving off the lot with my new truck, my experience has been amazing. Paco and the sales team made everything quick and easy. I am completely satisfied.

Staff was friendly even though it was so hot outside. Service was completed in a timely manner.